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Effective date: April 10, 2026 · Version 2.0
These Terms of Use ("Terms") form a binding legal agreement between Airochat, Inc. and its affiliates ("Airochat", "we", "us", or "our") and you, either as an individual or on behalf of an entity ("Customer", "you", or "your"), governing your access to and use of the Airochat platform, websites, mobile applications, application programming interfaces, and any related services (collectively, the "Service").
By creating an account, clicking "I agree," or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service.
Contents
In addition to the terms defined elsewhere in these Terms, the following definitions apply:
2.1 Eligibility. The Service is intended for use by businesses and individuals who are at least sixteen (16) years old (or the age of majority in your jurisdiction, whichever is greater) and who are legally capable of entering into binding contracts. By using the Service, you represent and warrant that you meet these requirements.
2.2 Authority. If you accept these Terms on behalf of an entity, you represent and warrant that (a) you have the authority to bind that entity to these Terms; (b) you have read and understood these Terms; and (c) you agree to these Terms on the entity's behalf.
2.3 Account Information. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You must notify us promptly at hi@airochat.com of any unauthorized use of your account or any other security breach.
2.4 Restricted Jurisdictions. The Service may not be available in all countries. You may not access or use the Service if you are located in a jurisdiction subject to comprehensive sanctions administered by the United States, the European Union, the United Kingdom, or the United Nations.
3.1 License Grant. Subject to your compliance with these Terms and payment of all applicable fees, Airochat grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.
3.2 License Restrictions. You shall not, and shall not permit any third party to:
You agree not to use the Service to:
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund and may also be reported to the relevant authorities or connected platforms.
5.1 Ownership. As between Airochat and the Customer, the Customer retains all right, title, and interest in and to Customer Content. Airochat does not claim any ownership of Customer Content.
5.2 License to Airochat. Customer grants Airochat a worldwide, non-exclusive, royalty-free, sublicensable (to Sub-processors) license to host, store, copy, transmit, display, and process Customer Content solely as necessary to provide and improve the Service, prevent or address service-related issues, and comply with legal obligations.
5.3 Customer Responsibility. Customer represents and warrants that (a) Customer has all necessary rights, licenses, and permissions to upload, transmit, and process Customer Content through the Service; (b) Customer has obtained any consents required from End Users under applicable data protection laws and the connected platform's policies; and (c) Customer Content does not violate these Terms, the Acceptable Use Policy, or any applicable law.
5.4 No AI Training on Customer Data. Airochat does not use Customer Content to train machine learning or artificial intelligence models for our own benefit or for the benefit of any third party. Any AI features applied to Customer Content operate solely to provide functionality requested by the Customer.
When you connect a third-party platform to the Service, your use of that platform is governed by the platform's own terms in addition to these Terms. By connecting a platform you represent that you have read, understood, and agree to comply with the relevant policies, including those set out below.
Your use of the Service in connection with any Meta product is subject to:
In particular, you agree:
Violation of any Meta policy may result in suspension by Meta and corresponding suspension of your Airochat account.
Your use of the Service in connection with X is subject to the X Developer Agreement, the X Developer Policy, the X Display Requirements, and the X Automation Rules. You agree:
When you connect any other platform to the Service, you agree to comply with that platform's terms of service, developer policies, and acceptable use rules, including the TikTok Marketing API Terms, the Google API Terms of Service (including the Limited Use requirements), and the Telegram Bot Terms of Service. Airochat is not responsible for any consequences arising from your failure to comply with third-party policies.
7.1 Subscription Plans. The Service is offered under the Service Plans described on our Pricing page. Each Service Plan is billed in advance on a recurring monthly or annual basis as selected by you at checkout.
7.2 Auto-Renewal. Your subscription will automatically renew at the end of each billing period at the then-current rate, unless you cancel at least one (1) day before the renewal date.
7.3 Payment. You authorize Airochat (or its payment processor) to charge your designated payment method for all fees due. If a payment fails, Airochat may suspend your access to the Service until payment is received.
7.4 Price Changes. Airochat may modify its fees from time to time. We will provide you with at least thirty (30) days' prior notice of any price increase. Continued use of the Service after the new pricing takes effect constitutes acceptance of the new fees.
7.5 Refunds. Except where required by law or expressly stated in an Order, all fees are non-refundable. Cancellation of a paid plan takes effect at the end of the current billing period; you will retain access to the paid features until that date.
7.6 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, value-added (VAT), withholding, and similar taxes associated with your subscription, except for taxes based on Airochat's net income.
Airochat may offer free trials or beta features at its discretion. Free trials and beta features are provided "as is" without any warranty and may be modified or discontinued at any time. Airochat may collect feedback regarding beta features, which Airochat may use without restriction.
Each party agrees to protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information (but no less than reasonable care) and to use such Confidential Information only as necessary to perform under these Terms. "Confidential Information" includes non-public information disclosed by a party that is identified as confidential or that should reasonably be understood to be confidential. Confidential Information does not include information that is or becomes publicly available without breach of these Terms, was rightfully known prior to disclosure, or is independently developed.
10.1 Airochat IP. Airochat and its licensors retain all right, title, and interest in and to the Service, the Documentation, and all related intellectual property rights. No rights are granted to Customer except as expressly set forth in these Terms.
10.2 Feedback. If you provide Airochat with any suggestions, ideas, or feedback regarding the Service, you grant Airochat a perpetual, irrevocable, royalty-free, worldwide license to use such feedback for any purpose without compensation or attribution.
10.3 Trademarks. "Airochat" and the Airochat logo are trademarks of Airochat, Inc. You may not use these marks without our prior written consent.
Our collection and use of Personal Data in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. To the extent Airochat processes Personal Data on behalf of Customer as a processor, the parties agree that the Data Processing Addendum available on request from hi@airochat.com shall apply and form part of these Terms.
12.1 Term. These Terms commence on the date you first access the Service and continue until terminated as set forth herein.
12.2 Termination by Customer. You may cancel your subscription at any time through your account settings or by contacting hi@airochat.com. Cancellation takes effect at the end of your current billing period.
12.3 Termination by Airochat. Airochat may suspend or terminate your access to the Service immediately and without prior notice if (a) you breach these Terms or the Acceptable Use Policy; (b) we are required to do so by law or by a connected third-party platform; (c) your account poses a security or legal risk; or (d) you fail to pay applicable fees.
12.4 Effect of Termination. Upon termination, your right to access the Service immediately ceases. Within thirty (30) days after termination, Airochat will delete or anonymize Customer Content, except as required by law. You may export your Customer Content prior to termination using the export tools provided in the Service.
12.5 Survival. Sections that by their nature should survive termination (including Sections 5, 9, 10, 13, 14, 15, 17, and 19) shall survive.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. AIROCHAT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. AIROCHAT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE SECURE OR NOT LOST.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AIROCHAT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF AIROCHAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AIROCHAT'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY CUSTOMER TO AIROCHAT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
You agree to defend, indemnify, and hold harmless Airochat, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from (a) your use of and access to the Service; (b) your violation of any provision of these Terms or the Acceptable Use Policy; (c) your violation of any third-party right, including any intellectual property, privacy, or publicity right; (d) your violation of any applicable law or third-party platform policy; or (e) any Customer Content you submit through the Service.
Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) due to causes beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, pandemics, internet or telecommunications failures, or shortages of transportation facilities, fuel, energy, labor, or materials.
17.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Airochat, Inc. is incorporated, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17.2 Dispute Resolution. Any dispute, controversy, or claim arising out of or relating to these Terms shall first be addressed through good-faith negotiations between the parties. If the dispute cannot be resolved within sixty (60) days, it shall be finally settled by binding arbitration administered by a recognized international arbitration institution under its rules then in force. The arbitration shall be conducted in English by one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
17.3 Class Action Waiver. To the maximum extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.
Airochat may revise these Terms from time to time. Material changes will be communicated by email or through an in-app notification at least thirty (30) days before they take effect, except where a shorter notice is required by law or to address a security or legal risk. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service before the new Terms take effect.
For questions about these Terms, please contact us: